IT steps up customer service by moving to a new, centralized location

Seattle Central’s IT Services support for students and employees will be consolidated into a “one-stop shop” to improve service

Starting Fall Quarter, students, faculty and staff can receive IT support in a new, centralized area on the third floor of the BE building. “The Hub,” located in room BE3166, will serve as a “one stop shop” for all IT related issues and questions.

IT Services Director Tim Rager believes this change will improve service and support. IT staff are usually in high demand during the first week of school. To help with this, most staff will roam campus in “The Hub” t-shirts or buttons and will have mobile computing devices to offer immediate assistance with EAD account activations, password resets and more.

NEED, the IT Services help desk, will also make changes to provide a more consistent user experience, Rager added. Response times will be measured to ensure time sensitive issues are addressed as quickly as possible.

The Hub’s hours of operation:

  • 8 a.m. to 6 p.m. Monday through Thursday
  • 8 a.m. to 4:30 p.m. Friday (as well as quarter breaks)